Demand Management — Tickets with SLA and Routing
A ticketing and demand system with configurable criticality, custom categories and automatic skill-based assignment.
Overview
SLA tracking follows every request from intake to delivery. Per-team queues and dashboards give visibility into workload and deadlines.
Capabilities
- Customizable workflow
- Skill-based routing
- SLA per category
- Request templates
- Throughput metrics
Use Cases
- Triaging IT/Security requests
- Stakeholder requests
- Tracking internal OKRs
- Intelligence help desk
Integrations
- Jira, ServiceNow, Zendesk
- Slack/Teams notifications
- Email-to-ticket
SLA & Guarantees
Immediate routing